Summerset Grill Freestanding Outdoor Pizza Oven (Residential) SS-OVFS

Specifications

• Exterior Construction: 304 Stainless Steel
• Dimensions: 58.5" H x 54.2" W x 25.5" D (1,486mm x 1,377mm x 648mm)
• Cooking Area: 3 racks each being 19.17" x 19.88" (381 square inches per rack), total cooking area of 1,143 square inches
• Fuel Source: Natural Gas OR Liquid Propane
• Number of Burners: Single Burner
• Burner: 16,000 BTU circular burner with heat distributor 
• Max Temperature: 450 F
• Thermometer: Yes
• Side Shelves: Yes - 2 side shelves
• Handle: Heat Resistant
• Drip Tray: Yes - built-in and makes cleaning a breeze
• Weight: 154 lbs (69.85 kgs)
• Warranty: Refer Warranty tab

Warranty

• Please reach out to the Luxe Homes Direct team directly with any warranty claims. We will work with the distributor or supplier to get the best outcome possible for you.

Freight Claims

• When it comes to freight related issues, 48 is the magic number, and signing all Bills Of Lading with “upon final inspection” is the magic phrase. Carriers and manufacturers will always try to protect themselves and can deny liability which is why you should never clean sign a Bill Of Lading, even if the delivery appears undamaged.
• You also must provide all possible evidence (including pictures) needed to justify any claims. Doing so within 48 hours of receipt is imperative because after that time window closes, Luxe Homes Direct is no longer responsible for any damaged, missing, or wrong items. If you do miss the 48-hour mark, we still encourage you to reach out to us and we will try our best to resolve the issue.

We received a shipment that is visibly damaged, what should we do?

• If visible damage to the products is evident, it is highly recommended that the receiver refuses the shipment. We highly recommend taking photos of the product to document the damage seen at the time of delivery and ask that you notify our customer service team as soon as possible so we can get the product re-shipped.
• The freight claim form must be completed in its entirety and submitted within 48 hours of receipt. Our customers are responsible for inspecting all product at the time of delivery and are expected to submit any freight claims that are needed within 48 hours. If damage is seen on the outer packaging of the product but you think the product is still in good shape, you can receive the shipment. If you choose to receive the shipment, you must thoroughly inspect the outer packaging, clearly notate any damage on the Bill Of Lading, and sign it with “upon final inspection”.
• Even if no evident signs of damage to the outer packaging are present, all Bills Of Ladings should be marked with this verbiage and not signed clean. Signing clean can allow carriers to deny liability if any damage is found even within the 48-hour time frame.

We received a shipment and found concealed damage, what should we do?

• We strongly encourage you to inspect and open all products within 48 hours as carriers tend to have strict policies with regard to damaged freight. It is crucial to notify us immediately and to submit any needed concealed damage freight claims and pictures showing the undamaged packaging and the product within 48 hours so we can hold the carrier accountable.

Will the driver allow me to inspect the shipment?

• Yes, the driver will allow you to inspect the freight. Some carriers/drivers are more willing to allow this than others as they may not have time to wait for you to break down pallets and open all the products. You will always have the ability to inspect the outer packaging and notate “upon final inspection” on the Bill Of Lading accordingly.

Will the carrier allow me to accept a partial shipment?

• This will depend on the carrier and the circumstance. Typically, if it is a multi-pallet delivery and only one pallet is damaged, they will allow you to accept the undamaged freight. If there is damage to a specific part of a pallet, you will most likely need to refuse the entire pallet. If you are accepting your shipment partial, please notate on the Bill Of Lading exactly what is damaged, what is being accepted, and what is being refused.

I suspect that I may be missing or receiving the wrong product, what are my options?

• Notate the missing or wrong items on the Bill Of Lading and notify our customer service team immediately. You will have 48 hours to report any missing or wrong product. If notified within the 48-hour window, Luxe Homes Direct will ship out the missing items and/or arrange for the wrong product to be shipped back to our facility. Rest assured, as long as we’re notified within 48 hours, we will create a replacement shipment or issue a credit.

Delivery Checklist

• Confirm that the shipment is yours. If the shipment isn’t yours, please refuse the delivery and contact our customer service team as soon as possible. Be sure to record the PRO/Tracking number prior to refusing the shipment.
• Inspect and count all product that is being delivered. Make sure part numbers and quantities match the packing list. If anything does not match, you must notate it on the Bill Of Lading and contact our customer service team within 48 hours of receipt.
• Check for damage on the product. If there is suspected damage, please refuse the shipment. If the damage to the outer packaging seems minimal, you can receive the shipment but the damage must be clearly noted on the Bill Of Lading. It is also best to practice taking pictures of the product at the time of receipt.
• If the driver does not allow you to inspect the freight or is not giving you the opportunity to refuse the shipment, do not sign the Bill Of Lading and contact our customer service team immediately.

Return Policy

Return Merchandise Authorization ("RMA")

Our customers have 60 days to file an RMA. RMA forms must be completed entirely and include pictures of the item(s) you wish to return. Once submitted, the RMA process with our customer service team can begin.

How does an RMA work?

• Return authorizations must first be approved by our distribution partner. All eligible products must be returned in their original packaging and in new, re-sellable condition.

Is there a re-stocking fee?

• Yes. If eligible for return, a 20% re-stocking fee will apply.

What if an RMA is issued by the manufacturer for a warranty?

• Some manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you.

If I refused damage product, will I need an RMA?

• No. If product is refused due to damage, the freight claim will be automatically initiated by the carrier and returned to our distribution partner. Please alert our customer service team immediately so we can coordinate a replacement shipment or issue a credit.

Is an RMA the same as a credit?

• No. An RMA is simply documenting and approving the return of merchandise to our distribution partner. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice.

Can I return obsolete or special-order items?

• No. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased.

What happens if I get an RMA approved by your distribution partner but I don’t ship back the product?

• RMA’s are valid for 60 days. If the items are not return to our distribution partner in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA.

What happens if the product I am returning is damaged or unsellable upon receipt?

• It is our customers’ responsibility to return the product in the same new/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged.

Can I return a product that has been installed or burned?

• No. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and Luxe Homes Direct and our distribution partner are not responsible for any items once they have been installed and/or burned. If an item is believed to be defective, we will be happy to assist you with the warranty process.