Shipping policy

Shipping Policy

Important information:

- Free shipping for all orders*
- Deadline for orders: 2:00 PM EST
- Order processing time: 1 - 2 business days (Mon - Fri)
- Order transit time: 5 - 7 business days (Mon - Fri)

*Some exclusions apply - refer below.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed and shipped within 1 - 2 business days. Transit times vary from 5 - 7 business days.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@luxehomesdirect.com.

Order Cancellation, Delayed or Damaged Orders:
If you would like to cancel your order or your order came damaged, please contact our customer support, we will find a solution for you. You can cancel the order within 6 hours from the order time.

If the maximum time for processing and shipping the order has expired and your order still hasn't arrived, don't panic. Please allow up to 2 additional days. If your package has still not arrived by then, please contact us with your order number. 

Chicago Brick Oven Products:
Chicago Brick Oven requires authorized dealers to display and charge specific freight costs at checkout, therefore Luxe Homes Direct must display these freight costs at checkout and capture payment for these shipping costs.

 

No Shipping outside the USA. 

 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Phone: +1 (802) 992-8182
Email: support@luxehomesdirect.com
Customer Service Available Between: 9:00am - 5:00pm EST (Mon - Fri)