Summerset Professional Grills is backed by the strongest warranty in the industry! In addition to precision engineering and outstanding performance, Summerset grill series include a LIFETIME WARRANTY. Now you can use a grill with the peace of mind that you have an industry-leading warranty.
2023 Warranty Information
GOLD STANDARD WARRANTY
Your investment in AMD Direct product is backed by the strongest warranty in the industry. In addition to precision engineering and outstanding performance, AMD Direct products include our GOLD STANDARD LIFETIME WARRANTY with all replacement parts 100% non-prorated. Effective with purchases 8/1/21.
AMD Direct Warranty is valid for original purchaser at original site of delivery with proof of purchase and photo documentation only. Registration form must be submitted online within 30 days of the purchase date to validate the warranty. Warranty is void upon transfer of ownership. Warranty does not apply to products installed in any commercial, rental, or nonresidential application (exception of the Resort Grill, Alturi, & TRL). Warranty covers replacement parts only. Manufacturer is not responsible for labor or labor-related costs. Warranty does not cover discoloration, surface rust, corrosion, or oxidation, which may occur due to harsh environments, chemicals, or overheating. Warranty will not apply for damage resulting from improper installations, abuse, extreme environments, grease fires, or misuse. Proof of regular and proper maintenance is required. Coastal, humid, and/or salt environments are subject to manufacturer review. All out-of-box claims must be made within 30 days of purchase and must be made prior to installation. Any product installed damaged will be considered damaged during installation and not covered under warranty. Warranty and registration forms are available at www.amddirect.com/register. Please be advised - all display models are sold “as is” and the warranty covers the following items only: main burners (Gold Standard Lifetime Warranty), grates (Gold Standard Lifetime Warranty), burner covers (Gold Standard Lifetime Warranty). All warranties are subject to the review and approval of the manufacturer.
AMD DIRECT GAS APPLIANCES (GRILLS, SIDE/POWER BURNERS, GAS GRIDDLE & OVEN)
- Gold Standard Lifetime Warranty on construction and manufacturer defects
- Gold Standard Lifetime Warranty on stainless steel construction
- Gold Standard Lifetime Warranty on cooking grates, burners, burner covers, valves, flame tamers, and heatzone separators,temperature gauges, & hood springs
- Gold Standard Lifetime Warranty on briquette systems
- 3 YEAR Warranty on all other parts, components, & electrical, including: LED bulbs, wire harness, & switches; power source wire; transformer; interior halogen light wire & bulb
VENT HOODS, REFRIGERATION, COLD STORAGE & SINKS
VENT HOODS
- 5 Year Warranty on all Stainless Steel Construction
- 3 year Warranty on blowers, LED Lighting, wiring harness and switches
15" & 24" REFRIGERATION MODELS
- 3 year Warranty on all construction including compressors
- 1 year Warranty on transformer, LED bulbs, LED harness, power source wire, LED switches, interior halogen light wire/bulbs
21" REFRIGERATION MODELS
- 1 year Warranty on all construction & electrical components including compressor, transformer, LED bulbs, LED harness, power source wire, LED switches, interior halogen light wire/bulbs
COLD STORAGE & SINKS
- Gold Standard Lifetime Warranty on Ice Chests
- Gold Standard Lifetime Warranty on drains & faucets
DRAWERS, DOORS, GRILL LINERS, & CARTS
- Gold Standard Lifetime Warranty on construction, workmanship and materials for all stainless steel parts, including doors, drawers, grill liners, & carts
- 3 year on electrical (Warming Drawers)
COVERS
- Gold Standard Lifetime Warranty on covers, including grills, carts, side/power burners, gas griddle & oven
COMMERCIAL APPLICATIONS
GAS GRILLS
- Gold Standard Lifetime Warranty on workmanship, construction, & manufacturer defects for all commercial and/or hospitality applications
- Warranty is void upon misuse, including lack of regular cleaning, vandalism, or theft
- Warranty is valid only if regular maintenance is exercised. Due to the nature of commercial applications (multiple users, lack of control of use, etc.) regular maintenance is mandatory
Freight Claims
- When it comes to freight related issues, 48 is the magic number, and signing all Bills Of Lading with “upon final inspection” is the magic phrase. Carriers and manufacturers will always try to protect themselves and can deny liability which is why you should never clean sign a Bill Of Lading, even if the delivery appears undamaged.
- You also must provide all possible evidence (including pictures) needed to justify any claims. Doing so within 48 hours of receipt is imperative because after that time window closes, Luxe Homes Direct is no longer responsible for any damaged, missing, or wrong items. If you do miss the 48-hour mark, we still encourage you to reach out to us and we will try our best to resolve the issue.
We received a shipment that is visibly damaged, what should we do?
- If visible damage to the products is evident, it is highly recommended that the receiver refuses the shipment. We highly recommend taking photos of the product to document the damage seen at the time of delivery and ask that you notify our customer service team as soon as possible so we can get the product re-shipped.
- The freight claim form must be completed in its entirety and submitted within 48 hours of receipt. Our customers are responsible for inspecting all product at the time of delivery and are expected to submit any freight claims that are needed within 48 hours. If damage is seen on the outer packaging of the product but you think the product is still in good shape, you can receive the shipment. If you choose to receive the shipment, you must thoroughly inspect the outer packaging, clearly notate any damage on the Bill Of Lading, and sign it with “upon final inspection”.
- Even if no evident signs of damage to the outer packaging are present, all Bills Of Ladings should be marked with this verbiage and not signed clean. Signing clean can allow carriers to deny liability if any damage is found even within the 48-hour time frame.
We received a shipment and found concealed damage, what should we do?
- We strongly encourage you to inspect and open all products within 48 hours as carriers tend to have strict policies with regard to damaged freight. It is crucial to notify us immediately and to submit any needed concealed damage freight claims and pictures showing the undamaged packaging and the product within 48 hours so we can hold the carrier accountable.
Will the driver allow me to inspect the shipment?
- Yes, the driver will allow you to inspect the freight. Some carriers/drivers are more willing to allow this than others as they may not have time to wait for you to break down pallets and open all the products. You will always have the ability to inspect the outer packaging and notate “upon final inspection” on the Bill Of Lading accordingly.
Will the carrier allow me to accept a partial shipment?
- This will depend on the carrier and the circumstance. Typically, if it is a multi-pallet delivery and only one pallet is damaged, they will allow you to accept the undamaged freight. If there is damage to a specific part of a pallet, you will most likely need to refuse the entire pallet. If you are accepting your shipment partial, please notate on the Bill Of Lading exactly what is damaged, what is being accepted, and what is being refused.
I suspect that I may be missing or receiving the wrong product, what are my options?
- Notate the missing or wrong items on the Bill Of Lading and notify our customer service team immediately. You will have 48 hours to report any missing or wrong product. If notified within the 48-hour window, Luxe Homes Direct will ship out the missing items and/or arrange for the wrong product to be shipped back to our facility. Rest assured, as long as we’re notified within 48 hours, we will create a replacement shipment or issue a credit.
Delivery Checklist
- Confirm that the shipment is yours. If the shipment isn’t yours, please refuse the delivery and contact our customer service team as soon as possible. Be sure to record the PRO/Tracking number prior to refusing the shipment.
- Inspect and count all product that is being delivered. Make sure part numbers and quantities match the packing list. If anything does not match, you must notate it on the Bill Of Lading and contact our customer service team within 48 hours of receipt.
- Check for damage on the product. If there is suspected damage, please refuse the shipment. If the damage to the outer packaging seems minimal, you can receive the shipment but the damage must be clearly noted on the Bill Of Lading. It is also best to practice taking pictures of the product at the time of receipt.
- If the driver does not allow you to inspect the freight or is not giving you the opportunity to refuse the shipment, do not sign the Bill Of Lading and contact our customer service team immediately.
